DPIO Solutions Ltd. – Terms and Conditions
Effective Date: 03/04/2025
1. General Provisions
1.1 This Agreement governs all services, contracts, and engagements between DPIO Solutions Ltd. ("DPIO," "we," "us") and its clients ("Client," "you").
1.2 By engaging DPIO for services, making payments, or accessing our digital platforms, you agree to these Terms.
1.3 These terms supersede any conflicting terms from the Client unless explicitly agreed in writing by DPIO.
1.4 DPIO reserves the right to modify these Terms at any time. Continued use of services after changes constitutes acceptance.
2. Services
2.1 DPIO provides digital solutions, IT consulting, software development, and related services as described in proposals or statements of work (SOWs).
2.2 Services are delivered with reasonable skill and care but are provided on an "as-is" and "best-effort" basis. No guarantees on specific outcomes are made unless explicitly stated in a signed agreement.
2.3 DPIO may subcontract portions of work to qualified third parties at its discretion.
3. Proposals & Orders
3.1 Quotes/proposals are valid for 30 days unless otherwise stated.
3.2 An order is binding upon DPIO’s written confirmation or commencement of work.
3.3 DPIO reserves the right to reject or cancel orders at its discretion.
4. Pricing & Payment
4.1 All fees are in CAD and subject to applicable taxes (GST/HST).
4.2 Payment terms:
- Net 21 days from invoice date unless otherwise agreed.
- Late payments incur:
- 1.5% monthly interest (compounded annually).
- $50 administrative fee per overdue invoice.
4.3 Unpaid invoices beyond 60 days may result in collections, legal action, and suspension of services. Client covers all recovery costs.
5. Cancellation & Rescheduling
5.1 Project cancellations require 14 days’ written notice. Early termination may incur 50% of remaining contract fees.
5.2 Missed deadlines due to Client delays (e.g., unprovided materials/feedback) may result in additional charges.
6. Client Responsibilities
6.1 Provide timely feedback, access to systems/data, and necessary approvals.
6.2 Ensure accuracy of provided materials (e.g., logos, content). DPIO is not liable for errors in Client-supplied assets.
6.3 Data security compliance is a shared responsibility. Client must disclose any sensitive data handling requirements upfront.
7. Intellectual Property (IP)
7.1 Pre-existing IP remains owned by the respective party.
7.2 Deliverables IP transfers to Client upon full payment, unless otherwise agreed (e.g., licensing models for software).
7.3 DPIO retains rights to non-exclusive use of anonymized work for portfolios and marketing.
8. Liability & Limitations
8.1 DPIO’s liability is capped at the fees paid for the affected service.
8.2 Excluded liabilities:
- Indirect damages (lost profits, data loss).
- Third-party actions (e.g., hosting outages, API failures).
- Force majeure (cyberattacks, natural disasters).
8.3 Claims must be submitted in writing within 14 days of service completion.
9. Confidentiality
9.1 Both parties agree to protect confidential information under an NDA (if applicable) or as outlined in the project agreement.
10. Termination
10.1 Either party may terminate with 30 days’ notice, unless for breach (e.g., non-payment, misuse of IP).
11. Governing Law
11.1 Governed by Alberta, Canada laws. Disputes resolved in Edmonton courts.
12. Miscellaneous
12.1 Severability: If any clause is invalid, the rest remain enforceable.
12.2 Entire Agreement: These Terms, alongside signed SOWs, constitute the full agreement.
DPIO Solutions Ltd.
22 Aguiyi Ironsi St, Maitama,
Abuja 904101,
Nigeria.
Company Registration Nos: RC-8387063
Tax Identification Number: 33040172-0001
Contact: info@dpio.ca